The Price of Government: Getting the Results We Need in an Age of Permanent Fiscal Crisis

Already adopted by city governments across the country, this long-awaited paperback edition puts David Osborne and Peter Hutchinson's renowned guide into the hands of all state and local governments facing fiscal crisis. In a time when cities, counties, and school districts are laying off policemen and teachers, closing schools, and cutting services, government leaders are increasingly desperate for solutions. The Price of Government is a clear, step-by-step roadmap for change, offering concrete strategies drawn from the authors' combined thirty years of experience leading and advising public institutions. Their ideas offer a new way to look at government spending-and a new way to think about how government should work.

"David Osborne has been preaching the reinvention of government since the mid-1980s, peddling practical, road-tested ideas for delivering value for the tax dollar. Now, with Peter Hutchinson, a former state finance commissioner, he's done it again with The Price of Government." (Washington Post)

The authors are consultants-which could be considered good news or bad news. In this case, it's good news. They are founder and senior partner of Public Strategies Group, a firm specializing in the field of improving government. Osborne is author of the best-seller, "Reinventing Government." These authors have the credentials that cry out how valuable their book might be.

The five sections of the book organize their huge volume of information, commentary, and advice: Smarter Budgeting, Smarter Sizing, Smarter Spending, Smarter Management, and Smarter Leadership. Through fifteen chapters the authors describe what's been happening, the impact, what changes could-or should-be made, and what benefits will result. There are no illustrations in this book-a few charts; it's straight text in page after intriguing page. Tremendous content that can be absorbed in a straight-through read or studied in a reference book fashion.

Community leaders will find an incredible amount of material to work with in these pages. The question is how many communities will have sufficiently strong and committed leadership-political and apolitical-to overcome the resistance of tradition and self-serving turf protection in order to bring about critically needed change. If you can build the community resources to make the needed improvements, this book will be a real treasure for exploring opportunities and finding wise solutions.


Should be mandatory reading for government decision-makers   September 7, 2004
Sardan (Round Rock)
9 out of 12 found this review helpful

The authors of this book clearly describe the current atmosphere of permanent fiscal crisis at every level of government. They describe certain trends that are scary, such as the ever-growing cost of healthcare/Medicare.

Then they lay out a practical approach that is different from the normal budgeting process. What's great is that they speak as practitioners, having done actual consulting and having seen the fruits of this approach. This is very different from the ultimately empty rhetoric of most books on "fixing government" which might sound great but are usually completely theoretical, since the books are usually written with a "this ought to work" mindset, as opposed to "this is what has worked."


Relevant to educators as well as government   September 24, 2006
K. M. Winick-Ford (U OF M, mi United States)
2 out of 2 found this review helpful

The PRICE of GOVERNMENT:
Getting the Results We Need in an Age of Permanent Fiscal Crisis


There is no doubt that money needs to be well-spent, especially when discussing money managers such as our state and national government officials. As a "customer" of this government, I'm looking for solutions, yet finding more problems. The Price of Government not only identifies those problems, but offers solutions. The premise remains the same- what are Americans willing to pay for the services that we need?

The authors review not only America's history of taxation, but introduce components from other sources. Such sources are countries where governmental systems are more effective than ours, and sometimes also citing an example of ineffectiveness followed by review and suggestion. Overall, this book is a valuable source for those who have an interest as to where their tax dollars are being spent. The authors suggest that all Americans should be more well-informed before they vote. After reading many reviews of this text, I believe the authors may wish to re-visit this idea. America wants results. There is a great deal of practical suggestions about moving toward a practical performance-based system. I believe that we are beginning to see this and use of the internet helps average citizens gain information we would not have had access to a decade ago.

What I especially enjoyed about this book was that it wasn't just shock and awe... we're going downhill heading for doom, etc. The authors state the obvious- that we've spent more than we have and there needs to be accountability for the money customers provide. I refrained from overusing the word taxpayer because the book does address ways to use these concepts in other arenas, making it a valuable tool not only for elected officials, health care and educational employees, but to business as a whole. The introduction jumps right in and offers a "prescription" to help save this sinking ship. In short, the authors compel government to "get a grip" on the problem, figure out how much taxpayers are willing to help with the problem, determine priorities and then allocate funds for those priorities until money is gone. Being in the middle of an educational administration program has exposed me to several similar texts. Often, reorganization is the focus to solve existing problems. These authors drew me in from the get-go, but the following quote sums up their philosophy well!

Native Americans have many sayings, and one of the wisest is this: "When you're riding a dead horse, the best strategy is t dismount. You don't change riders. You don't reorganize the herd. You don't put blue-ribbon commission on veterinarians. And you don't spend more money on feed. You get off and find yourself a new horse. "(Page 19)

To begin identification of the problem they look at demographics- an aging population with longer longevity and decreased population growth. In short, healthcare and social security problems have caused a deficit in the budget on a huge scale. The authors suggest budgeting for outcomes- determine what is really important, and then figure out how much it will cost and then buy it. I liked how they state to "use indicators that make sense to citizens". (Page 72) Often, schools report test scores but do not explain how they are interpreted. The authors suggest planning for outcome goals and including indicators of that success. They identify the difference between budgeting for Outcomes and performance management. The example of the child welfare agency being rewarded or punished based on child abuse cases solidifies the definite difference of the two. (Page 89)

In the consolidation chapter, the authors remind us that historically, American government reacts to a crisis through reorganization. Two examples sited are the loss of a child causing the child welfare system reform and Homeland security being developed after September 11th 2001. Reorganization is not always bad, but it not always what the organization needs either. I like how the book relates well to the educational system. Suggesting that schools be held accountable to achieve these goals set by the system would increase motivation to ensure child success. We are beginning to see this in charter school enrollment rising and some states having the option to voucher tax dollars toward private schools. The concept of "rightsizing" looks at whether or not the service is still needed, how efficiently those working in that area are doing their work and what can be done about it. If the service is still needed but time is wasted, for example completing tedious paperwork or signing time cards that the supervisor doesn't manage suggests looking at technology to streamline the work to be done.

Too often with new elected officials we saw their friends, companies and associates hired under their administration. The result was usually less than optimum effectiveness. Osborne and Hutchinson suggest competition to save the price of government from rising. Competition keeps prices low. To further stimulate effectiveness and efficiency, the authors suggest rewarding those involved. If the contractor winning the bid completes a job early and under budget, then a portion of the surplus goes back to the taxpayers while a portion goes to the workers as well. The authors claim that not only does this reward workers, but it improves morale of the workers and boosts the public faith in their government. I especially liked the suggestion they based from evidence of forgeign countries. "Shift public workers into private firms taking over the work... Require that contractors pay comparable wages and benefits..." (Page 161) These are but two examples, showing us that this could work. We could move public jobs into the private sector, without losing the quality of life they had established.

"Smarter customer service" is a chapter most of us could benefit from. It brings to light the things we too often do without question. In turn, wasting the company's money and driving costs up for customers. The example of signing time cards of people you don't personally watch was a perfect example. Yet, government needed to respond to a situation years ago in order to save money. Re-evaluate the needs of the organization. The 311 system empowered citizens while holding officials responsible for their departments. The quality must improve to improve the processes. The 311 telephone system brought performance data to a new front while keeping costs low through consolidation. By being more effective, costs are cut for departments, onto governments and maintaining if not lowering the price of government for citizens

They offer insight to many different aspects, focused on the key programs. They also offer practical suggestions and offer ways to deepen what they present, citing very good websites such as www.FirstGov.gov and www.irs.gov/efile. Systems working together will better align the system. The authors suggest in education of current employees for better efficiency as well. The focus should be on the results of the objectives, not solely the money, claiming the authors. They remind us to stay focused on the core objectives, as to not get lost in the activity. They suggest moving power into the hands of the employees, in essence creating "an organization of leaders" (page 322).

All in all, this book is not only very useful, but easy to read as well.



Easy Read with Great Info   January 9, 2007
P. MCCREARY (San Ramon, CA USA)
2 out of 2 found this review helpful

This is a another great book written by David Osborne, with practical, yet out of the box ideas on balancing government budgets. A great process that can be emulated by public administrators to focus taxpayer dollars on the most important programs and services. It challenges administrators to go beyond hacking away at every program budget until all the programs are barely running on a shoestring and no one is getting the results that taxpayers want.